SHIPPING & RETURNS
SHIPPING POLICY
At Bio Gun Works, we want to provide our customers with the best online shopping experience possible. That is why we offer fast and reliable shipping services. Once you place your order, we will process and ship it within 48 hours. We use secure packaging to ensure that your order arrives undamaged. Our shipping rates are calculated based on the weight and destination of your order. Local SA packages are shipped at a standard rate of R150 anywhere in South Africa. We offer both standard and expedited shipping options to suit your needs. If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team.
RETURN & EXCHANGE POLICY
At Bio Gun Works, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 7-day return policy. You can return your product for a full refund or exchange it for a different item. To initiate a return, please contact our customer service team. We will provide you with a return authorization number and instructions on how to proceed. Please note that the product must be returned in its original packaging and in new condition. Once we receive your return, we will process your refund or exchange within 7 business days. If you have any questions or concerns about our return & exchange policy, please do not hesitate to contact our customer service team.